PRIORITY PLAN CERTIFICATE                       

End User:

CONGRATULATIONS ON YOUR PURCHASE OF THE INFORMATIVE GRAPHICS CORP. PRIORITY PLAN.  THIS CERTIFICATE IS YOUR RECORD OF PURCHASE.  PLEASE REFER TO THE TERMS AND CONDITIONS OF SUPPORT AND MAINTENANCE FOR COMPLETE DETAILS. 

Your PIN number(s):
Software ID: 
Contract period runs from :

PRODUCT UPDATES AND NEW RELEASES
Your Priority Plan provides access to all updates and new versions of your Edition of Net-It Central, Brava or Myriad at no additional charge for one year from date of purchase.  You will be notified via email when updates and new versions are available.  You may also visit our website at www.infograph.com for any late-breaking news.

UNLIMITED EMAIL AND TELEPHONE TECHNICAL SUPPORT
Your Priority Plan also includes one year of unlimited email and telephone technical support (phone support may vary outside the United States).  You may submit technical support questions using the Support Inquiry Form found at:  www.infograph.com/support/support.htm, or you can write to support@infograph.com  Your email must include your complete registration number listed above, at the beginning of the message.  Telephone support is available by contacting Informative Graphics at 800-398-7005, option 3.  Support hours are 7 a.m. to 5 p.m. MST, excluding weekends and holidays.  Please have your registration number ready when you speak with the technician.

OPTIONAL SUPPORT
You may also contract with Informative Graphics Corporation for telephone support on a per-incident or one-year 5-incident-pack basis.  Hours are 7 a.m. to 5 p.m. MST, excluding weekends and holidays.  An “incident” is one or more questions by a single caller that relate to a single customer issue, and may require multiple phone calls, emails, and/or faxes to resolve.  Incident packs expire one year from purchase or when all incidents are used, whichever comes first.  When you purchase a Phone Incident Pack, you will receive your Incident Codes which allow you to receive phone support.  For more information, please email to PriorityPlan@infograph.com, or call Priority Plan Sales at 800-398-7005. 

TERMS AND CONDITIONS
Support and Maintenance for Net-It Central, Brava or Myriad (the “Software”) consists of the Priority Plan and Annual Incident Packs and is provided only on the following terms.  If you do not agree to all of these terms, please notify Informative Graphics Corporation within ten (10) days of your receipt of the Software to receive a full refund of your support and maintenance payment.  Beyond this ten (10) day grace period this fee is non-refundable.

Maintenance.  Customers who subscribe to the Priority Plan will receive, at no additional charge, all updates (e.g. from Release 1.0 to 1.1) and new versions (e.g. from Release 1.1 to 2.0) of the Software as they are made available commercially during the term of the subscription period.  Additionally, and where applicable, driver updates will be made available to maintenance customers only.  The releases will be made available for downloading and, at Informative Graphics Corporation’s discretion, may also be provided in physical form.  All releases of the Software provided under the Priority Plan will be subject to, and governed by, the terms of the appropriate End User Software License Agreement  (the “License”).  Upon installation of a new release, all prior versions of the Software must be destroyed.  Informative Graphics Corporation is under no obligation to issue any updates or new versions of the Software.

Support.  In addition to the ninety (90) days of e-mail support furnished as a part of a license of the Software, Informative Graphics Corporation offers the following additional support: 

A.                              Email Support.
Customers who subscribe to the Priority Plan will receive unlimited email support during the term of the subscription period.  Contact Informative Graphics Corporation at http://www.infograph.com/_forms/support/hazel-cgi/hazel.exe

B.                              Telephone Support.
Customers who purchase the Priority Plan or Annual Incident Packs, will receive technical support by telephone.  Customers of the Priority Plan receive unlimited telephone access during this one year period.  Telephone support is also available on a “per incident”  or one-year 5-incident-pack basis.  An “incident” is one or more questions by a single caller that relate to a single Customer issue; an incident may require multiple phone calls, emails, and/or faxes to resolve.  When you purchase an Incident Pack, you will receive your Incident Codes which make you eligible to receive phone support.  Contact Informative Graphics Corporation at 800-398-7005, option 3.

C.                              Support Hours.
E-mail and telephone support is available from 7 a.m. to 5 p.m. MST Monday through Friday (excluding holidays).

D.                              Exclusions.
Informative Graphics Corporation shall have no obligation to support:  (i) Software that has been superseded by a new release for more than ninety (90) days; (ii) altered, damaged, or modified Software; (iii) Custom Applications; or (iv) Software installed in an operating environment that is not supported by Informative Graphics Corporation or used other than as specified in the user manual. 

Term.  Support and maintenance services under the Priority Plan shall be provided for an initial period of one year from the commencement of the license granted under the appropriate End User Software License Agreement.  Provided the applicable fee is timely paid, support and maintenance services under the Priority Plan shall be extended at the end of each one year subscription period for one additional year unless terminated as provided herein.  Support services under an Incident Pack will expire at the earlier of one year after the date of purchase or usage of the total number of incidents contained in the applicable Incident Pack. 

Fees and Payment.  The Priority Plan must be obtained separately for each copy of the Software, and for each edition of the Software (Project, vs. Professional, vs. Professional Unlimited, for example).  For each unit of Software for which the Priority Plan is obtained, customer shall pay Informative Graphics Corporation the applicable fee as listed in Informative Graphics Corporation’s then-current price list.  Fees for the Priority Plan will be billed on an annual basis, payable in advance.  Customer’s payment is due within thirty (30) days of invoice.  If Customer fails to pay the applicable fee to Informative Graphics Corporation by the due date, support and maintenance services will be terminated.  To reinstate or renew the Priority Plan (if reinstatement is allowed by Informative Graphics), Licensee must first pay Informative Graphics Corporation (i) the annual Priority Plan fee and (ii) the upgrade fee as published in the then-current Informative Graphics’ price list.  Incident Packs will be as listed in Informative Graphics’ then-current price list.  Payment of the applicable fees in advance is required. 

Termination.  Customer may terminate support and maintenance services at the end of the original one year subscription period or the end of any renewal term by giving advance written notice to Informative Graphics Corporation of at least forty-five (45) days.  Informative Graphics Corporation may suspend or cancel support and maintenance services if Licensee breaches the applicable End User Software License Agreement; support and maintenance services will also terminate upon termination of the License. 

LIMITATION OF LIABILITY.  INFORMATIVE GRAPHICS CORPORATION’S MAXIMUM LIABILITY FOR DAMAGES FOR ANY CAUSE OF ACTION RELATING TO ITS AGREEMENT TO PROVIDE SUPPORT AND MAINTENANCE SERVICES SHALL NOT EXCEED THE AMOUNT PAID BY A CUSTOMER FOR THE PRIORITY PLAN FOR THE APPLICABLE YEAR OR FOR THE INCIDENT PACKS AS THE CASE MAY BE.  INFORMATIVE GRAPHICS CORPORATION’S LIABILITY SHALL FURTHER BE LIMITED AS PROVIDED IN THE APPLICABLE END USER SOFTWARE LICENSE AGREEMENT.  THESE LIMITATIONS OF LIABILITY SHALL NOT BE APPLICABLE IN THE CASE OF DEATH OR BODILY INJURY. 

SERVICE CONTRACT; APPLICABLE WARRANTIES.  THESE TERMS AND CONDITIONS FOR SUPPORT AND MAINTENANCE SERVICES ARE A SERVICE CONTRACT AND NOT A PRODUCT WARRANTY.  THE SOFTWARE AND ALL RELATED MATERIALS ARE EXCLUSIVELY SUBJECT TO THE WARRANTIES SET FORTH IN THE APPLICABLE END USER SOFTWARE LICENSE AGREEMENT. 

Informative Graphics Corporation reserves the right to change its support and maintenance programs and policies at any time without advance notice.